Head To Heel (“Head To Heel,” “we,” “our,” or “us”) provides mindset training and support tools for dancers and their families through our website, mobile app, and related services (collectively, the “Services”). This Privacy Policy explains what information we collect, how we use it, how we share it, and the choices available to you.

By using our Services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following categories of information:

Account and profile information

– Name

– Email address

– Login credentials

– Subscription or account status

– Profile information you choose to provide

Information you provide directly

– Information you submit through forms

– Support messages and customer service requests

– Information you provide when contacting us

– Information you provide while using app features

App and website usage information

– Information about how you interact with the website and app

– Device type, operating system, and app version

– General diagnostics, crash information, and performance data

– Log and usage data that help us understand feature usage and improve the Services

Family or linked-account information

– If you use family or linked-account features, we may collect and store the information necessary to connect related accounts and provide shared access where applicable

Payment and subscription information

– If you purchase subscriptions or paid features, payment processing is handled by third-party providers. We do not store your full payment card details on our own systems

Cookies and similar technologies

– Our website may use cookies and similar technologies to remember preferences, analyze traffic, improve functionality, and support service operations

2. How We Use Information

We use information to:

– Provide, operate, maintain, and improve Head To Heel

– Create and manage user accounts

– Authenticate users and secure accounts

– Provide customer support

– Communicate about updates, features, support matters, and important account or service notices

– Understand how users interact with the Services

– Improve the experience for dancers, parents, and families

– Detect, investigate, and prevent fraud, misuse, and security issues

– Comply with legal obligations and enforce our terms

3. How We Share Information

We do not sell personal information.

We may share information with trusted service providers that help us operate the Services, such as providers that support:

– Authentication and account services

– Website and app hosting

– Cloud storage and infrastructure

– Analytics and diagnostics

– Subscription and payment processing

– Customer support and communications

We may also disclose information:

– If required by law, subpoena, court order, or legal process

– To protect the rights, property, or safety of Head To Heel, our users, or others

– In connection with a merger, acquisition, financing, or sale of all or part of our business

4. Children and Family Use

Head To Heel is designed for dancers and may be used by families. We take privacy seriously, especially where minors may be involved.

If a child or minor uses the Services, we expect a parent or legal guardian to be involved where required by law. We do not knowingly sell children’s personal information. If you believe a child has provided personal information inappropriately or without required consent, please contact us so we can review and address the issue.

5. Cookies and Similar Technologies

We may use cookies, local storage, pixels, or similar technologies to:

– Remember user preferences

– Maintain website and app functionality

– Understand usage patterns

– Improve performance and user experience

– Support analytics and service operations

You may be able to manage cookies through your browser settings, although disabling them may affect some functionality.

6. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Data Retention and Deletion

We retain personal information only for as long as necessary to provide and improve Head To Heel, maintain user accounts, support app functionality, protect account security, comply with legal obligations, resolve disputes, and enforce our agreements.

Account information, profile information, and other user-provided content are generally retained while an account remains active. If you request account deletion, we will delete or de-identify personal information within a reasonable period after verifying the request, unless we are required or permitted to retain certain information for legal, tax, accounting, fraud-prevention, security, dispute-resolution, or backup recovery purposes.

Backup copies may remain in secure systems for a limited period until they are overwritten or deleted in the ordinary course of operations. Information that has been aggregated or de-identified so that it no longer reasonably identifies an individual may be retained.

To request deletion of your account or personal data, please visit:

https://headtoheel.org/account-deletion/

You may also contact us at:

hello@headtoheel.org

8. Your Choices and Rights

Depending on your location, you may have rights regarding your personal information, including rights to request access, correction, or deletion.

You may also:

– Update certain account information through the app or website, where available

– Contact us to request help with account or privacy questions

– Request account deletion through our account deletion page

We will review and respond to requests in accordance with applicable law.

9. Third-Party Services and Links

Our Services may include links to third-party websites, platforms, or services. We are not responsible for the privacy practices of third parties. We encourage you to review their privacy policies before providing information to them.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we may post the updated version on our website or provide notice through the Services where appropriate. The updated policy will be effective when posted unless otherwise stated.

11. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at:

Email: info@headtoheel.org

Website: https://headtoheel.org

Account deletion: https://headtoheel.org/account-deletion/